Frequently Asked Questions


How can I reach you?

Our email address is and you can call our office at 415 346-4111. We are located in San Francisco and our business hours are 12 PM to 6 PM, Tuesday to Sunday.  Closed Mondays.

Are your products authentic?

We stand behind the authenticity of the products we sell 100%. Everything we sell is genuine and vintage (made in the 1960s to the early 1990s.) We don’t sell replicas or reproductions. Everything we sell is in unused and mint condition.

What about packaging?

We will ship your purchase with a Rare Eyewear hard case and cleaning cloth. Occasionally, we are able to ship you the original packaging that the glasses came in.

What kind of lenses do your products have?

Some of the items we sell have their original lenses, and some are replacement lenses. In all cases, lenses are UV and UVB protected.

Are your frames suitable for prescription lenses?

A majority of the frames we sell (including sunglasses) are suitable to be fitted with prescription lenses by your optometrist. These are indicated in our product listings. Please note that exceptionally large styles are normally not suitable for prescription.

What forms of payment are accepted?

We accept Visa, Mastercard, American Express, and Paypal. For your protection, we use a secure SSL connection for credit card payments.

How does sizing work?

While many of the frames we sell come in two or more sizes, a majority were only produced in one size. Sizes available are indicated on each product page, along with a detailed description of how size measurements are taken.


Do you ship internationally?  

Yes, we do.  However, due to a high incidence of fraudulent orders using stolen credit cards, we will not ship internationally if the credit card billing and shipping addresses do not match.  All orders will be analyzed by our sophisticated fraud-detection software before processing, so fraudsters beware.    

What are shipping rates, and how do you ship?

Within the USA, shipping is by USPS Priority Mail, which normally arrives in 3 to 7 days, depending on destination. Shipping within the USA is free.

International shipping (to countries other than the USA) is by Fedex Express, which normally arrives within a few days. Shipping fee is the flat rate of $18.

Is insurance included?

Yes, we insure all shipments.

When will my purchase be shipped?

All orders will be shipped within 48 hours after payment is received.

What if the item I purchase is not available?

We strive to list for sale only items that are available for immediate shipping. If the item you purchased is not available for some reason, we’ll contact you immediately to arrange a refund or to help you find an alternative item to purchase.

What if my purchase is not delivered for some reason?

If your purchase doesn’t arrive and is returned to us because you gave us an incorrect address, or because nobody was available to sign for the delivery, we will charge you for the cost of re-shipping to you.

How about Customs duties and taxes?

All non USA purchasers are responsible for any duties and/ or taxes incurred at the point of entry into the destination country.

How can I track my package?

An email will be sent to you on the day your package is shipped. We’ll give you a tracking number, which will allow you to track your shipment online. If you created an account at checkout you can also login to retrieve the tracking number.


What is your return policy?

You can return your purchase within 7 days of receipt, for any reason. Returns must be in perfect, unused condition. We will not accept any items which show signs of wear.

How can I return my item?

  1. Email us at Let us know your order number, and the name of the model you’ll be returning. Explain to us the reason for the return. We’ll get back to you with a return authorization number, and specific instructions about paperwork to be sent with the returned item.
  2. Ship the return via the carrier of your choice. The package will be your responsibility up to the time it arrives at our office, so please be sure to ship in a safe and secure way, with tracking number.

Ship to:

Time Frame

418 Valencia St.
San Francisco, CA 94103

Tel: 415 346-4111

When and how will my refund be processed?

We’ll refund you within 24 hours after your return has been received by us. Shipping costs are your responsibility and will not be refunded. We are sorry, but we cannot be responsible for refund of tax and import duties paid to Customs of your country.

What if my item is defective or has a manufacturers defect?

Before returning anything to us, please send us an email at to explain (with photos) what the problem is. If we determine that the problem is a result of a manufacturing defect, we will give you a return authorization number, and you can follow the return procedure outlined above. We will either repair your defective item, or exchange your item for a new one, if we have it in stock. If we don’t have it in stock, you have the option of selecting something else of the same value, or you can receive a full refund. We cannot accept returns of items which have been damaged through negligent use (for example, we cannot accept an item which has been dropped, or sat on.)


What’s your privacy policy?

Click this link to read our privacy policy.


Do you offer wholesale?

Yes, please contact to ask about opening a wholesale account. Only approved and bona fide resellers are eligible, and minimums apply.