Frequently Asked Questions
How can I reach you?
Our email address is email@example.com and you can call our office at 415 346-4111. We are located in San Francisco and our business hours are 12 PM to 6 PM, Tuesday to Sunday. Closed Mondays.
Are your products authentic?
We stand behind the authenticity of the products we sell 100%. Everything we sell is genuine and vintage (made in the 1960s to the early 1990s.) We don’t sell replicas or reproductions. Everything we sell is in unused and mint condition.
What about packaging?
We will ship your purchase with a Rare Eyewear hard case and cleaning cloth. Occasionally, we are able to ship you the original packaging that the glasses came in.
What kind of lenses do your products have?
Some of the items we sell have their original lenses, and some are replacement lenses. In all cases, lenses are UV and UVB protected.
Are your frames suitable for prescription lenses?
A majority of the frames we sell (including sunglasses) are suitable to be fitted with prescription lenses by your optometrist. These are indicated in our product listings. Please note that exceptionally large styles are normally not suitable for prescription.
What forms of payment are accepted?
We accept Visa, Mastercard, American Express, and Paypal. For your protection, we use a secure SSL connection for credit card payments.
How does sizing work?
While many of the frames we sell come in two or more sizes, a majority were only produced in one size. Sizes available are indicated on each product page, along with a detailed description of how size measurements are taken.
Do you ship internationally?
Yes, we do. However, due to a high incidence of fraudulent orders using stolen credit cards, we will not ship internationally if the credit card billing and shipping addresses do not match. All orders will be analyzed by our sophisticated fraud-detection software before processing, so fraudsters beware.
What are shipping rates, and how do you ship?
Within the USA, shipping is by USPS Priority Mail, which normally arrives in 3 to 7 days, depending on destination. Shipping within the USA is free.
International shipping (to countries other than the USA) is by Fedex Express, which normally arrives within a few days. Shipping fee is the flat rate of $18.
Is insurance included?
Yes, we insure all shipments.
When will my purchase be shipped?
All orders will be shipped within 48 hours after payment is received.
What if the item I purchase is not available?
We strive to list for sale only items that are available for immediate shipping. If the item you purchased is not available for some reason, we’ll contact you immediately to arrange a refund or to help you find an alternative item to purchase.
What if my purchase is not delivered for some reason?
If your purchase doesn’t arrive and is returned to us because you gave us an incorrect address, or because nobody was available to sign for the delivery, we will charge you for the cost of re-shipping to you.
How about Customs duties and taxes?
All non USA purchasers are responsible for any duties and/ or taxes incurred at the point of entry into the destination country.
How can I track my package?
An email will be sent to you on the day your package is shipped. We’ll give you a tracking number, which will allow you to track your shipment online. If you created an account at checkout you can also login to retrieve the tracking number.